Privacy Policy for jetbuck

Information We Collect

When you create an account, interact with games, make financial transactions, or contact our support team on jetbuck, we may collect certain categories of personal information. We collect this information only to the extent necessary to deliver our services effectively, comply with applicable legal obligations, and protect the integrity of our platform.

Information You Provide Directly

The following information is provided by you voluntarily when you register and use your jetbuck account:

• Identity Information: Full legal name, date of birth, and gender — collected to verify your identity and confirm that you meet the 18+ age requirement.
• Contact Information: Email address and Bangladesh mobile phone number — used to send account notifications, security alerts, and (where consented) promotional communications.
• Address Information: Residential address within Bangladesh (city, district, postal code) — required for identity verification and fraud prevention purposes.
• Payment Information: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay) and bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) — collected to process deposits and withdrawals. We do not store full card numbers or payment credentials on our own servers.
• KYC Documents: Copies of government-issued identification (National ID Card, passport, or driving licence) and proof of address — submitted as part of the mandatory account verification process.
• Support Communications: Any messages, emails, chat transcripts, or other communications you send to our support team — retained to resolve your queries and improve service quality.

Information Collected Automatically

When you access jetbuck via your mobile device or browser, our systems automatically collect certain technical data:

How We Use Your Data

jetbuck processes your personal information only for clearly defined, legitimate purposes. We do not use your data in ways that go beyond what is described in this Privacy Policy. The primary purposes for which we use your personal information are as follows:

Account Management & Service Delivery

Your identity and contact information are used to create and maintain your jetbuck account, authenticate your logins, deliver your chosen gaming and betting services, process your deposits and withdrawals via bKash, Nagad, Rocket, and supported banks, and communicate important account updates including security alerts, transaction confirmations, and policy change notifications.

Identity Verification & Age Confirmation

We use KYC documentation to confirm that every registered player is a real individual, is at least 18 years of age, and is providing genuine personal details. This protects both you and the integrity of the platform. Verification may be repeated if we have reason to believe that account details have changed or that suspicious activity has occurred.

Fraud Prevention & Security

Technical data — including IP addresses, session logs, device fingerprints, and transaction patterns — is analysed in real time to detect and prevent fraudulent activity, unauthorised account access, money laundering, and abuse of promotional offers. This processing is essential to maintain a safe gaming environment for all players on jetbuck.

Responsible Gaming

jetbuck analyses your gameplay patterns, session durations, and betting history for responsible gaming purposes. This includes identifying players who may be exhibiting signs of problem gambling behaviour and proactively reaching out with support resources or applying protective account restrictions such as deposit limits or cooling-off periods. Your wellbeing is a core priority.

Legal & Regulatory Compliance

We are required by applicable law to retain certain categories of personal and transactional data for specified periods. This includes anti-money laundering (AML) records, KYC documentation, and financial transaction histories. We process data for these purposes to fulfil our legal obligations and to cooperate with lawful requests from competent authorities.

Platform Improvement

Aggregated, anonymised data is used to analyse platform usage trends, identify performance bottlenecks, and improve the overall quality of the jetbuck experience. This analytics data cannot be linked back to any individual player.

Marketing Communications

Where you have provided explicit consent at the time of registration or subsequently, we may use your email address or mobile number to send you promotional updates about new games, seasonal bonuses, BPL cricket promotions, Eid offers, and other jetbuck campaigns. You may withdraw this consent at any time by contacting us at support@jetbuck. Withdrawing marketing consent does not affect our ability to send you transactional or security-related communications, which are sent regardless of marketing preferences.

Data Sharing & Disclosure

jetbuck does not sell, rent, or otherwise transfer your personal information to any third party for their own commercial use. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Service Providers

We engage a small number of carefully vetted third-party service providers who assist us in delivering the jetbuck platform. These providers may process personal data on our behalf under binding data processing agreements that require them to handle your information securely and only for the purposes we specify. Categories of service provider include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, and partner banks) — for facilitating deposits and withdrawals in BDT.
• Identity verification and KYC technology providers — for document authentication and age verification services.
• Cloud hosting and infrastructure providers — for secure storage and delivery of platform services.
• Game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — who may process gameplay session data as part of delivering their games.
• Customer support platform providers — for managing and storing support ticket histories.

Legal Authorities

jetbuck may disclose personal information to law enforcement agencies, regulatory authorities, or other government bodies where we are required to do so by applicable law, court order, or other legally binding process. We will only disclose the minimum information required to comply with any such request and, where legally permissible, will notify affected players of any such disclosure.

Business Transfers

In the event that jetbuck undergoes a merger, acquisition, sale of assets, or other corporate restructuring, personal data held by the platform may be transferred to the successor entity as part of that transaction. Any such transfer will be subject to confidentiality obligations and the successor entity will be required to honour the commitments set out in this Privacy Policy.

Cookies & Tracking

jetbuck uses a limited set of cookies and similar browser storage technologies to deliver a functional, secure, and personalised experience on our platform. A cookie is a small text file placed on your device when you visit a website. We do not use cookies to build advertising profiles or track your behaviour across other websites.

Types of Cookies We Use

Managing Cookies

You can control or disable cookies through your browser settings. Most modern mobile browsers (Chrome for Android, Safari for iOS, Firefox Mobile) allow you to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies may prevent you from logging in to your jetbuck account or affect the security of your session. Functional and analytics cookies can be disabled without affecting your ability to access core platform features.

Data Security

jetbuck takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly to keep pace with the evolving threat landscape.

Technical Safeguards

• TLS/SSL Encryption: All data transmitted between your device and jetbuck servers is protected by Transport Layer Security (TLS 1.2 or higher). Look for the padlock icon in your browser's address bar to confirm a secure connection.
• Encryption at Rest: Sensitive data stored on our servers — including identity documents and payment method details — is encrypted using AES-256 standard encryption.
• Access Controls: Personal data is accessible only to authorised jetbuck staff members who require it to perform their specific job functions. Role-based access controls and audit logging are enforced across all internal systems.
• Two-Factor Authentication: jetbuck supports two-factor authentication (2FA) via your registered Bangladesh mobile number. We strongly recommend enabling 2FA to protect your account from unauthorised access.
• Intrusion Detection: Our infrastructure is monitored 24/7 for signs of intrusion, unusual access patterns, and security anomalies. Automated alerts trigger immediate investigation by our security team.

Organisational Measures

All jetbuck staff with access to personal data are bound by confidentiality obligations and receive regular training on data protection best practices. Third-party service providers who process data on our behalf are subject to contractual data security requirements before being granted any access to player information.

Data Breach Response

In the unlikely event of a data breach that poses a risk to the rights and freedoms of affected players, jetbuck will take immediate steps to contain the breach, assess its scope, and notify affected individuals as promptly as possible. We will provide clear information about what data was affected, what steps we have taken in response, and what actions you can take to protect yourself.

Data Retention

jetbuck retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy, or to comply with applicable legal and regulatory retention requirements. When data is no longer required, it is securely deleted or anonymised.

Retention Periods by Category

Where data is retained for compliance purposes beyond the life of your active account, access to that data is restricted to authorised personnel only and it is not used for any active service delivery or marketing purposes.

Your Rights

jetbuck respects your rights in relation to your personal data. Depending on your circumstances, you may have some or all of the following rights in relation to the personal information we hold about you:

• Right of Access: You may request a copy of all personal data that jetbuck holds about you, along with information about how it is being processed. We will respond to access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your account profile; for document-level corrections, contact support@jetbuck.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe the data is being processed unlawfully. Note that this right is subject to legal retention obligations — we cannot delete financial records that we are required by law to retain.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data rather than delete it — for example, while a dispute is being resolved.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis, and where you believe your own interests override ours. You also have an absolute right to object to the use of your data for direct marketing at any time.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your data (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

How to Exercise Your Rights

To exercise any of the rights described above, please contact our data support team by email at support@jetbuck with the subject line "Data Subject Request". Please include your registered account name, registered email address, and a description of the right you wish to exercise. We may need to verify your identity before processing your request. We aim to respond to all valid requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or have a concern about how jetbuck handles your personal information, please contact our dedicated data support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

All privacy enquiries should be directed to: support@jetbuck

Please use the subject line "Privacy Enquiry" or "Data Subject Request" so our team can route your message to the correct department without delay.

We acknowledge all privacy-related emails within 48 hours and aim to provide a substantive response within 30 days. If the matter is complex or requires input from multiple departments, we will keep you informed of progress throughout the process.

This Privacy Policy was last updated in January 2026. jetbuck reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email and display a prominent notice on the jetbuck platform. Continued use of the platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.